Month: April 2026

How to Survive a Plan Downgrade Without Losing Your Best Talent

I’ve sat on both sides of the table. I’ve been the broker whispering to the CEO that a 15% renewal hike is “the market,” and I’ve been the Operations Lead standing in a conference room on a Monday morning, watching...

How Do I Explain KFF’s Premium Numbers to My Employees Without Starting a Fight?

I’ve been on both sides of the table. I’ve spent years as a broker sitting in boardrooms trying to explain a 12% renewal hike to a business owner, and I’ve spent the last few years as an operations lead standing...